Returns Policy

Faulty Goods

If you discover the goods are faulty, you must notify us of the defect within seven days of the date of delivery. We may inspect the goods by asking you to send the goods to us as soon as possible.

If we agree with you that the goods are faulty, and that the fault was not caused by customer neglect or misuse of the goods, we will, at your choice replace, refund or repair (if possible under warranty ) the faulty goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal receipts for this purpose.

Incorrect Goods

If we have issued incorrect goods, you must notify us as soon as you discover the mistake and within a 7 day period.

We will either:

• Arrange for a carrier to collect the goods from you.or:
• Ask You to return the goods to us by post.

We will then:

• Despatch the correct items as soon as possible after receipt of the returned goods; or
• Refund the price of the goods at price paid and delivery costs

Cancellation

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. You have the right to cancel the contract for the purchase of goods within seven working days of delivery of the goods to you.

The ability to cancel orders does not apply to goods which have been worn, washed and/or otherwise used.

To cancel your order you can email us at info@rutlandgardenvillage.co.uk with your instructions, entering the words ‘order cancel’ in the subject title quoting your order number. You must return the goods to us in their original packaging, quoting the order number. We advise that you return any goods using a signed for postal service in order to ensure a safe return.

We will only refund the purchase price if we have received payment of the price, when we have received the goods from you in an undamaged state.

Returns will be at your cost in this instance.